Shipping policy
Domestic Shipping Policy Shipment processing time
We attempt to pick and ship all orders on the day received; however, this is not always possible. When there will be a significant delay, we will attempt to contact you via email of telephone to explain why there will be a delay.
All orders are processed within 5-7 business days wherever possible.
Orders may not ship or be delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
To ensure freshness of baits, when certain boilies and pellets are ordered, we will have to make them from scratch, dry them, package them and then ship them. This can add 4-5 days to the order time
Shipping rates & delivery estimates
Estimated shipping charges for your order will be calculated and displayed at checkout, by a third-party shipping company (USPS, UPS or Fedex)
Please note: Estimated shipping charges are based on the quickest or cheapest way to ship your order, sometimes the shipping software gets it wrong, and we may ship your order a different way to the checkout method.
We always try and get the cheapest shipping method for you. If the event that we ship your order with a different method/carrier, please rest assured that we are trying to save you money. Should there be an overcharge for shipping based on the shipping carrier's software, we will refund the difference to you within 30 days. Should there be a significant undercharge by the shipping or store software, we will attempt to contact you and request further shipping payment. Should this be unsuccessful, we will issue a full refund back to your payment method. We are in the business of selling fishing baits and tackle, not shipping
- Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). This is an automated system, and sometimes appears in your Junk Email folder, so please check that it is not in there before contacting us about shipment tracking.
The shipping label triggers an automatic response approximately 1 hours after label is created.
The tracking number may be active immediately, but usually always within 24-48 hours. This is something we have no control over as confirmation and tracking is emailed to you by the Shipping software company
PLEASE NOTE: Once we have passed on the shipment to the carrier, we cannot be held responsible for lost, damaged or late deliveries. Please contact the shipment carrier to file a claim.
Customs, Duties and Taxes
BaitPro is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Baitpro is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim, the carriers always need some kind of proof of damages.