STORE POLICIES
CUSTOMER CARE
BaitPro strives to make your buying experience a pleasant, easy and hassle free time.
If you have any questions or problems during your buying process, please feel free to contact us, we will do everything we can to accommodate your requests and concerns.
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Thank you and enjoy your time on our website
Team BaitPro
PAYMENT METHODS
- Credit / Debit Cards - All transactions are processed by a 3rd party processor
- PAYPAL
- Offline Payments
- We also accept payment by check or money order (Please contact us for details)
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PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
info@baitpro.net and we will promptly remove you from ALL correspondence.
​Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Baitpro LLC
Ph: 702-906-99006
TERMS & CONDITIONS
These terms and conditions outline the rules and regulations for the use of BaitPro's Website.
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By accessing this website we assume you accept these terms and conditions in full. Do not continue to use BaitPro LLC's website
if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice
and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website
and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers
to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client
or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings
of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect
of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law
of . Any use of the above terminology or other words in the singular, plural,
capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.Cookies
We employ the use of cookies. By using BaitPro's website you consent to the use of cookies
in accordance with BaitPro's privacy policy. Most of the modern day interactive web sites
use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site
to enable the functionality of this area and ease of use for those people visiting. Some of our
affiliate / advertising partners may also use cookies.
License
Unless otherwise stated, BaitPro and/or it’s licensors own the intellectual property rights for
all material on BaitPro. All intellectual property rights are reserved. You may view and/or print
pages from http://www.baitpro.net for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Republish material from http://www.baitpro.net
Sell, rent or sub-license material from http://www.baitpro.net
Reproduce, duplicate or copy material from http://www.baitpro.net
Redistribute content from BaitPro (unless content is specifically made for redistribution).
Hyperlinking to our Content
The following organizations may link to our Web site without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors when they list us in the directory may link to our Web site in the same
manner as they hyperlink to the Web sites of other listed businesses; and
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,
and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Web site information so long
as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products or services; and (c) fits within the context of the linking
party's site.
We may consider and approve in our sole discretion other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources such as Chambers of Commerce,
dot.com community sites;
Associations or other groups representing charities, including charity giving sites,
Online directory distributors;
Internet portals;
Accounting, law and consulting firms whose primary clients are businesses; and
educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect
unfavorably on us or our accredited businesses (for example, trade associations or other organizations
representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed
to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from
the visibility associated with the hyperlink outweighs the absence of ; and (d) where the
link is in the context of general resource information or is otherwise consistent with editorial content
in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as
the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval
of the linking party and it products or services; and (c) fits within the context of the linking party's
site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website,
you must notify us by sending an e-mail to sales@baitpro.net.
Please include your name, your organization name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site,
and a list of the URL(s) on our site to which you would like to link. Allow 1-2 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
By use of our corporate name; or
By use of the uniform resource locator (Web address) being linked to; or
By use of any other description of our Web site or material being linked to that makes sense within the
context and format of content on the linking party's site.
No use of BaitPro logo or other artwork will be allowed for linking absent a trademark license
agreement.
Iframes
Without prior approval and express written permission, you may not create frames around our Web pages or
use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular
link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also
reserve the right to amend these terms and conditions and its linking policy at any time. By continuing
to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to respond
directly to you.
Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness
or accuracy; nor do we commit to ensuring that the website remains available or that the material on the
website is kept up to date.
Content Liability
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify
and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any
page on your Web site or within any context containing content or materials that may be interpreted as
libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or
other violation of, any third party rights.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury resulting from negligence;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge,
we will not be liable for any loss or damage of any nature.
Cancellation by us & refunds
We reserve the right to cancel the contract between us if:
a) We have insufficient stock to deliver the goods you have ordered;
b) We do not deliver to your area; or
c) One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
d) Shipping software can often under estimate cost of shipping, if there is a large difference between what the software estimates and actual shipping costs, we will attempt to contact you for additional shipping fees. If our attempts to contact you prove unsuccessful, we will refund the entire amount of your order in a timely manner.
e) For any reason we deem necessary.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your Paypal or Credit/Debit Card account in a timely manner, but in any event within 14 days of your order.
Out of stock items
Out of stock items will automatically be placed on backorder, and will be shipped as soon as they are back in stock. We will try to contact you using the email supplied to inform you of out of stock items. Please contact us if you prefer a refund rather than wait for new stock to be made/arrive
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Shipping prices are based on real time pricing estimates from USPS or UPS, in our experience they are close, but sometimes over/under charge based on the items in your cart. When the shipping charges are less than charged, we will endeavor to refund the difference within a timely manner.
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Hours (PST)
Monday - Friday - 7:30am - 7:00pm
Saturday & Sunday - Closed
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Domestic Shipping Policy Shipment processing time
We attempt to pick and ship all orders on the day received; however, this is not always possible. We always attempt to ship out orders in a timely manner. When there will be a significant delay, we will attempt to contact you to explain why there will be a delay.
All orders are processed within 3-4 business days if possible.
Orders may not ship or be delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
To ensure freshness of baits, when certain boilies are ordered, we will have to make them from scratch, dry them, package them and then ship them. This can add 4-5 days to the order time
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Shipping rates & delivery estimates
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Shipping charges for your order will be calculated and displayed at checkout.
Please note: Shipping charges are based on the quickest or cheapest way to ship your order, sometimes the shipping software gets it wrong, and we may ship your order a different way to the checkout method. We always try and get the cheapest shipping method for you. If the event that we ship your order with a different method/carrier, please rest assured that we are trying to save you money. We are in the business of selling fishing baits and tackle, not shipping
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* Overnight delivery is only available for orders with delivery addresses within the continental United States.
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Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). This is an automated system, and sometimes appears in your Junk Email folder, so please check that it is not in there before contacting us about shipment tracking.
The shipping label triggers an automatic response approximately 3 hours after label is created.
The tracking number may be active immediately, but usually always within 24 hours.
PLEASE NOTE: Once we have passed on the shipment to the carrier, we cannot be held responsible for lost, damaged or late deliveries. Please contact the shipment carrier to file a claim.
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Customs, Duties and Taxes
BaitPro is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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Damages
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Baitpro is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim, the carriers always need some kind of proof of damages.
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Return Policy
BaitPro offers a 30 day, 100% satisfactory guarantee from the date of your purchase.
Just return your product in its original packaging to the address on your invoice along with a note with the order number and reason for the return.
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When it comes to returning item(s) we do not pay for/reimburse the return shipping cost unless the item(s) are defective or there was a mistake on our end, on your order.
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Depending on the item(s) in question we may need the item to be inspected for a defect. In that case please ship the item(s) back to us and if it is found to be faulty we refund you the cost of the return shipping to us.
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If you return an item by requesting a return label from us, and the reason for return is not a result of a BaitPro error, the cost of the return label will be deducted from your refund unless your item qualifies for a free return (Received wrong item or faulty).
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Orders that are "Refused" at time of delivery are automatically charged a $20 restocking fee, if they are returned to us, restocking fee will be deducted from the refunded amount.
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We cannot accept returns of certain items, including:
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Any item that is returned more than 30 days after delivery.
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Any liquids, pop-ups, etc. that have been opened - (Taken out of plastic wraps).
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Any item that is not in its original condition, is damaged, or is missing parts.
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©2025 BaitPro Holdings
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